Shipping policy
Free Shipping
Canada & USA orders over $100 ship free, except:
Heavy items (e.g., Himalayan salt products, soapstone, Break Your Own Geodes, boulders etc.) shipping will be charged. Heavy products are marked on the product page, as well as in your cart.
Remote/territorial addresses, standard shipping will be charged.
Note: The free shipping notice in the cart is not an accurate representation of our shipping policy; Refer to the eligibility listed above for qualification.
Flat Rate Shipping
Orders under $100 that aren’t heavy, ship for a $19 flat rate within Canada & USA.
International Shipping
We ship to Canada, USA, and select international destinations. 🇦🇺 Australia | 🇦🇹 Austria | 🇧🇪 Belgium | 🇨🇿 Czech Republic | 🇩🇰 Denmark | 🇫🇮 Finland | 🇫🇷 France | 🇩🇪 Germany | 🇭🇰 Hong Kong | 🇮🇪 Ireland | 🇮🇱 Israel | 🇮🇹 Italy | 🇯🇵 Japan | 🇲🇾 Malaysia | 🇳🇱 Netherlands | 🇳🇿 New Zealand | 🇳🇴 Norway | 🇵🇱 Poland | 🇵🇹 Portugal | 🇸🇬 Singapore | 🇰🇷 South Korea | 🇪🇸 Spain | 🇸🇪 Sweden | 🇨🇭 Switzerland | 🇦🇪 UAE | 🇬🇧 UK
Rates calculated at checkout based on weight, size, and destination.
No free shipping for international orders.
Order Processing
Orders normally take 3 business days to process, and may take up to 6 business days during busy periods. Carrier transit time is separate from processing time.
Damage Reporting and Carrier Claims
Please report damaged items within 5 business days of delivery, with clear photos of the damaged items and packaging. Retain the items and packaging until the claim is resolved.
The Rock Space does not offer optional shipping insurance. We can help file a claim with the carrier for shipping loss or damage. Compensation is limited to the amount the carrier approves, which may be less than your order total. Customer service may make exceptions with store credit at its discretion; store credit is not automatic.
Order Cancellations
Please contact customer service as soon as possible to request cancellation. Requests are reviewed by staff before packing and are not guaranteed until confirmed. There is no automatic 24-hour or $300 cutoff. If your order is packed, shipped, partially fulfilled, or its status is uncertain, customer service will review the available options.