Refund policy
We will gladly accept the return of products that are defective due to manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
How do I return product(s)?Simply send us a message here or email support@therockspace.com about your order and we will be in touch with you to discuss the next steps to have your item(s) returned. Please include the following information in your message/email:
- Order number
- Product(s) you are wanting to return
- Product SKU
- Quantity
- Reason for returning
Please take clear pictures of the damaged items and packaging and contact us immediately. If the package you received looks like it was dropped and damaged during shipping you have the right to refuse delivery. Damage claims must be made within 5 business days of receipt. Please retain the damaged items and packaging until the claim is resolved.
What items are non-refundable/non-returnable?Earrings, yoni eggs, and crystal peens are non-refundable & non-returnable.
Carrier Claims and Store Credit
The Rock Space does not offer optional shipping insurance. We can help file a claim with the carrier for shipping loss or damage. Compensation is limited to the amount the carrier approves, which may be less than your order total. Customer service may make exceptions with store credit at its discretion; store credit is not automatic.
Order Cancellations
Please contact customer service as soon as possible to request cancellation. Requests are reviewed by staff before packing and are not guaranteed until confirmed. There is no automatic 24-hour or $300 cutoff. If your order is packed, shipped, partially fulfilled, or its status is uncertain, customer service will review the available options.