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Privacy policy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

EMAIL & OTHER COMMUNICATIONS

We may contact you via email to send you necessary order-related messages, such as order confirmation and shipment confirmation notices.

To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to TheRockSpace.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address, and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials, and new additions to TheRockSpace.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

 

AGE REQUIREMENT

TheRockSpace.com is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to TheRockSpace.com.

We will promptly delete any personal information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent. If you believe we may have collected information from a person under the age of 13, please promptly contact support@therockspace.com so we can correct it.

 

INFORMATION SHARING

We share your personal information with unaffiliated third parties only as described below:

 

PAYMENT, SHIPPING, REFERRAL, & OTHER PROGRAMS

We use a third-party payment processor and a third-party shipping agent to ensure the payment and delivery of your purchased products.

We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes.

 

COOKIES & GOOGLE ANALYTICS

We may use cookies, pixels, and similar tracking technologies to access or store information.

You can opt out of the Google Analytics Advertising Features through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out). You can also opt out of Analytics tracking by visiting here.

 

We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as TheRockSpace.com, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of TheRockSpace.com’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets.

Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

 

HOW WE PROTECT YOUR INFORMATION

The Rock Space utilizes some of the most advanced technology available today for Internet security purposes. When you access our checkout using industry-standard Secure Socket Layer (SSL) technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to The Rock Space.

Our site is verified by Geotrust for all of our secure credit card transactions.

In addition, TheRockSpace.com is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or outside access to keep us all safe!

 

This Site contains links to other websites. TheRockSpace.com takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.

 

PRIVACY POLICY UPDATES

The Rock Space may, at any time and without notice, modify and update this Privacy Policy by revising it on the Site. Your continued use of the Site constitutes your acceptance of any such revisions. You should therefore periodically visit this page to review the current Privacy Policy.





Terms of service

PRODUCT DISCLAIMER

We ship from our warehouse and retail shop, all orders are subject to availability. As a unique work of art, natural stone patterns may vary in colouration, veins and texture, even being alike. Besides, image colour may vary from actual product due to monitor settings. Products made by different artisan could also show variations. Two pieces will never be exactly the same. The Rock Space is not liable for such variances. Please read our complete “Terms & Conditions”

 

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The Rock Space, Copyright © 2023, ALL RIGHTS RESERVED.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.

All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

 

CREDIT CARDS

We accept the following credit cards: Visa, MasterCard, and Amex. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact name, billing address, and telephone number (i.e. name, the address, and phone number your credit card bank has on file for you).

Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

 

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

 

MONEY ORDERS, CASHIER’S CHECKS, COMPANY CHECKS, & PERSONAL CHECKS

We accept money orders, cashier’s checks, personal checks, and company checks in Canadian and U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check.

For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed.

We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

 

MULTIPLE PRODUCT ORDERS

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will not be shipped.

We don’t usually accept backorders, except if it is for a special arrangement. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt.

 

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TheRockSpace.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

OTHER CONDITIONS

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether The Rock Space signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

 

TAXES

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. Every order is subject to HST tax. Exception is for business international orders.

HST tax applies to all Canadian customers (all Provinces). We are responsible for duties and fees on importing orders for customers abroad.

 

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

 

CURRENCY EXCHANGE

All transactions are processed in Canadian Dollars. The currency setting to USD is for approximation only and based of the current day XE.com servers. Actual conversion rate will be processed by your credit card provider or PayPal. All invoices and information provided by us will be in Canadian Dollars.